A PERMANENT SUPPORT SERVICE FOR THOSE WHO USE OUR PLATFORMS.
EAssistance is a comprehensive support system for our participants, which ensures an informed, fluid and successful participation on our platforms. It includes training, voting and assembly rehearsals, a personalized Help Desk during the processes, and informative tools, among others. We have assisted more than 2 million people in our 10 years of operation.
It is a service that involves several areas that complement each other and that is activated before, during the preparation, development and conclusion of the process.
Revision, correction and update of the voter and/or participants list as well as its associated data.
On technical aspects of voting or electronic assembly, to the Electoral Commission, Ministers of the Directorate of Labor and monitors.
Prior to the formal meeting, partners and managers can test the platforms.
Informative presentation of the process and the platform for voting, meeting or assembly, with general guidelines, friendly design and simple explanations.
Explanatory video on "How to vote", in the case of voting and "How to participate", in the case of meetings and assemblies.
Programmed for each process, with a simple design and explanations.
By telephone and/or e-mail to people who need help with the process or the operation of the platform (authentication, incorporation to the electoral roll, expired ballots, entry to the voting process or to the meeting or assembly, among others).
With a team that is sized according to the process and the number of voters or participants, and in a schedule according to the needs of the process.
Of each case that arrives at the Help Desk and the solution that was given.
Publication of results as soon as the voting of the election, meeting or assembly is finished.
Summary report with results of the election, meeting or assembly voting, as well as statistics of the main variables.
List of attendees formally accredited on the platform.
“Very good accompaniment, one really feels supported, and this guarantee that we need is felt, is perceived with EVoting in every moment of the development of this process.”
“We thank the Help Desk that was there permanently during the whole day solving all the concerns.”
“It has been a good system of accompaniment and there was enough agility, celerity, transparency, democracy in all the services provided by EVoting.”
