EAssistance IS A SERVICE BASED ON OUR CONCRETE EXPERIENCE

EAssistance is a comprehensive support system for our participants, which ensures an informed, fluid and successful participation on our platforms. It includes training, voting and assembly rehearsals, a personalized Help Desk during the processes, and informative tools, among others. We have assisted close to 2 million people in our 7 years of operation.

EASSISTANCE

It is a service that involves several areas that complement each other and that is activated before, during the preparation, development and conclusion of the process.

PREPARATION

TRAINING

Administración del padrón electoral - EVoting

ADMINISTRATION OF THE ELECTORAL ROLL

Revision, correction and update of the voter and/or participant list as well as its associated data.

Capacitación - EVoting

TRAINING

On technical aspects of voting or electronic assembly, to the Electoral Commission, Ministers of the Directorate of Labor and monitors.

Sesiones de ensayo y capacitación - EVoting

REHEARSAL AND TEST SESSIONS

Prior to the formal meeting, partners and managers can test the platforms.

COMMUNICATIONS SUPPORT

Votación de prueba - EVoting

PRESENTATION

Informative presentation of the process and the platform for voting, meeting or assembly, with general guidelines, friendly design and simple explanations.

Votación de prueba - EVoting

VIDEO

Explanatory video on "How to vote", in the case of voting and "How to participate", in the case of meetings and assemblies.

Votación de prueba - EVoting

VOTING PAGE FOR MEETINGS AND ASSEMBLIES


Programmed for each process, with a simple design and explanations.

DEVELOPMENT

MULTICHANNEL HELP DESK

Votación de prueba - EVoting

PERSONALIZED ASSISTANCE

By telephone and/or e-mail to people who need help with the process or the operation of the platform (authentication, incorporation to the electoral roll, expired ballots, entry to the voting process or to the meeting or assembly, among others).

Votación de prueba - EVoting

AVAILABILITY

With a team that is sized according to the process and the number of voters or participants, and in a schedule according to the needs of the process.

Votación de prueba - EVoting

REGISTRATION

Of each case that arrives at the Help Desk and the solution that was given.

CONCLUSION

FINAL REPORT

Votación de prueba - EVoting

IMMEDIATE RESULTS

Publication of results as soon as the voting of the Election, Meeting or Assembly is finished.

Votación de prueba - EVoting

FINAL REPORT

Summary report with results of the Election, Meeting or Assembly voting, as well as statistics of the main variables.

Votación de prueba - EVoting

CERTIFICATE OF ATTENDANCE

List of attendees formally accredited on the platform.

MEET SOME CLIENTS WHO HAVE SUCCESSFULLY USED OUR EASSISTANCE SERVICE

What our clients are saying: